Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to suggest a casino we should look at? This page covers how to get in touch and what kind of enquiries we can help with.
How to Reach Our Team
The best way to contact us is by email at [email protected]. We read every message that comes in and try to respond within two working days. If your enquiry relates to a specific review, bonus offer or casino operator, mentioning the name in your subject line helps us get back to you faster.
What We Can Help With
We cover the online casino space for Australian players, so most of the messages we receive fall into a few categories:
- Questions about our reviews — if you want more detail on how we rate a particular casino, its payout speeds, payment options or bonus terms, ask away.
- Corrections — offshore casino sites change their bonuses, licensing details and payment methods fairly often. If something on our site looks outdated, we want to know.
- Suggestions for coverage — if there's a new online casino, a payment method like PayID, or a topic such as mobile pokies or withdrawal limits that you'd like us to cover in more depth, let us know.
- Partnership or editorial enquiries — if you represent a casino operator or an affiliate partner, tell us who you are and what you're proposing.
- Responsible gambling concerns — if you or someone close to you needs support around gambling behaviour, mention this in your message and we'll point you towards appropriate Australian support services.
What We Can't Do
We're an independent comparison and review site, not a casino operator, payment processor or licensing body. That means we can't process deposits or withdrawals, resolve account disputes with a specific casino, or verify your identity on a casino's behalf. If you have an issue with your account, deposit, withdrawal or bonus at a specific casino, the fastest path is usually that casino's own customer support team, who can access your account details directly. We're happy to help point you in the right direction if you're not sure who to contact.
A Note on How We Cover Casinos
Our rankings, including sites such as VegasNow, Wincrown and Casea, are based on our own research into licensing, game libraries, payment options and payout speeds — commercial relationships with any operator don't influence where a casino sits in our tables. If you think we've got something wrong, or that a bonus offer, wagering requirement or payout claim needs a closer look, that's exactly the kind of feedback we want.
Readers outside Australia looking at alternative jurisdictions may also find our page on trusted non GamStop casinos in the UK useful, though our focus here remains squarely on the Australian market.
What Happens After You Send a Message
Every enquiry is read by a real person on our team, not an automated system. We aim to reply within two working days, though this can stretch a little during busier periods. If your message needs to be passed to someone else on the team — for example, an editorial query versus a partnership enquiry — we'll do that internally rather than asking you to resend it elsewhere.
Before You Write In
A few quick checks can save time on both sides:
- If your question is about a specific casino's bonus terms, check the offer details listed alongside our review first — wagering requirements, expiry dates and maximum cashout limits are usually noted there.
- If you're asking about eligibility, remember that Australian online casino play is generally restricted to adults aged 18 and over, and the casinos we review operate under offshore licensing rather than local Australian regulation.
- If it's a correction, a link or screenshot showing what needs updating helps us action it quickly.
We appreciate you taking the time to reach out. Reader feedback is a genuine part of how we keep our reviews accurate and useful, and we look forward to hearing what's on your mind.